Refund Policy

This Refund Policy is applicable to purchases made from Domayne Franchisees via www.domayneonline.com.au.

For purchases made from a Domayne Franchisee in store, please see the relevant store for details. 


Change of Mind 

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere.  We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.


Goods Damaged in Transit

If any goods arrive damaged, please contact the relevant Domayne Franchisee as soon as possible.  The relevant Domayne Franchisee will arrange to have the damaged item returned to the Domayne Store and either replace the product or refund the price to you.  Damaged goods must be returned to the relevant Domayne Franchisee in the condition received by you with all original packaging.

The “relevant Domayne Franchisee” is the Domayne Franchisee that sold and delivered the products to you. 


Consumer Guarantees 

Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees.

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  1. Acceptable quality.
  2. Fit for a particular purpose
  3. Match description
  4. Match the sample or demonstration model
  5. Express warranties will be honoured
  6. Spare parts and repair facilities will be available for a reasonable time after purchase
  7. Title to the goods
  8. Undisturbed possession of the goods
  9. No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.



Refunds will be processed by the relevant Domayne franchise and will normally be processed within 3 days



Where you have an issue relating to your Order, please immediately contact the relevant Domayne Franchisee that supplied the goods to you.  Please have your Order number with you.  If your issue remains unresolved after discussing it with the relevant Domayne Franchisee, please contact the Domayne Customer First Team

This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.

DM Online Refund Policy Version 1.0 February 2011


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