Refund Policy

This Refund Policy is applicable to purchases made from Domayne Franchisees via www.domayneonline.com.au.

For purchases made from a Domayne Franchisee in store, please see the relevant store for details. 


Change of Mind 

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere.  We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.


Goods Damaged in Transit

If any goods arrive damaged, please contact the relevant Domayne Franchisee as soon as possible.  The relevant Domayne Franchisee will arrange to have the damaged item returned to the Domayne Store and either replace the product or refund the price to you.  Damaged goods must be returned to the relevant Domayne Franchisee in the condition received by you with all original packaging.

The “relevant Domayne Franchisee” is the Domayne Franchisee that sold and delivered the products to you. 


Consumer Guarantees 

Under the Competition and Consumer Act 2010 and under other consumer laws applying in each State and Territory, you have the right to have goods replaced, repaired or to receive a refund where:

  • the goods are faulty;
  • the goods are wrongly described;
  • the goods are different from a sample shown to you; and/or
    • the goods do not do what they are supposed to do.

These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified.  These are in addition to any voluntary warranties offered by a manufacturer.

Any shipping costs to return the original product to a relevant Domayne Franchisee will be at the cost of the relevant Domayne Franchisee, where the relevant Domayne Franchisee considers the goods to have breached a consumer guarantee.  If on examination of goods returned to a relevant Domayne Franchisee are found to not be in breach of the consumer guarantees, the relevant Domayne Franchisee may charge you a fee for examining the goods, and any cost to return the goods to you.

Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.

Consumer Guarantees do not apply where in the relevant Domayne Franchisee’s reasonable opinion the goods became unacceptable due to fair wear and tear, or the customer’s misuse, failure to use the goods in accordance with manufacturer's instructions, or failure to take reasonable care.



Refunds will be processed by the relevant Domayne franchise and will normally be processed within 3 days



Where you have an issue relating to your Order, please immediately contact the relevant Domayne Franchisee that supplied the goods to you.  Please have your Order number with you.  If your issue remains unresolved after discussing it with the relevant Domayne Franchisee, please contact the Domayne Customer First Team

This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.

DM Online Refund Policy Version 1.0 February 2011


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